Frequently Asked Question’s

No maintenance costs | No contracts

What is an Online PBX system?

It is a PBX phone system that is exactly the same as a traditional PBX system. Instead it’s hosted in the cloud where your phone system is connected via the Internet. This allows all call handling to b completed over the internet including outbound VOIP calls.

To learn more, watch our explanation video

Why do I need a Cloud PBX System?

Physical phone lines are old technology and are expensive to maintain. A Cloud or Hosted PBX phone system is much more cost effective and provides an amazing rage of features and felxability.

How ARE Cloud PBX Phone Systems Managed?

Our entire PBX system lives in ‘the cloud’, all of the features and programming can now be managed remotely through our platform. And rather than having to come to your office and access an actual box to make the changes you need, you can actually access a secure database from anywhere in the world with an internet connection. And the changes are instant.

What Features Do Cloud PBX Phone Systems Have?

Our Cloud Hosted PBX Phone system has the same number of features as a traditional PBX – if not more. When it comes to having a redundancy plan in place especially, our Cloud Hosted system actually make it really easy to have a backup plan in the event of an emergency.

Another great reason to get a Hosted system is the fact that you can utilise the one system for use across multiple offices and locations. Any handset that is programmed into your Cloud PBX phone system can be plugged into any internet connection, anywhere in the world, and it will instantly act as if it was on a desk in the same room as the rest of your team.

Not only does this save you from having to invest in a new phone system for every office, it also means that remote staff will always be connected, and offers greater flexibility, scalability, and future-proofing. The bottom line is, if you’ve got the NBN or another high-speed and reliable data service, you would be mad not to seriously consider a Hosted Cloud PBX phone system.

The greatest benefit of our hosted cloud PBX system is its low cost. Because our hosted PBX system is provided as a service, you do not have to purchase any physical equipment; the only equipment you may need are VoIP-enabled desktop phones. Alternatively you can use a virtual phone app which sits on your device.

What do I need to set it up?

We’ll set it up for you free of charge. However, to access your account portal, you just need an Internet connection. And to make and receive calls, you will need to purchase Internet Phones which look and operate just like a regular phone.

We provide a range of voip office phones, routers, headsets, and range of other accessories. Or you buy directly from the providers.

We recommend Yea Link phones which we also sell. Alternatively, you can use what’s called a Softphone which is a Software Phone and sits on your desktop or smartphone as a virtual phone. We recommend CounterPath.

What does it cost for a Cloud PBX System?

Free to setup and very cost effective and flexible with regards to ongoing costs. You simply pay for what you use. And you can remove any feature instantly.

Can I use my 1300/ 1800 number with your service?

Yes, you can bring it over and we will host it for you.

Can I have music play while someone is on hold?

Yes. You can play music or have us record a professionally recorded on hold message for your organisation.

We will set it up exactly how you require